Best Auto Repair, Medway

CONTACT US
Google Business ProfileFacebook

Call us for all your car needs! 508-533-7400


10 Lincoln St Medway, MA 02053

What to Do After a Car Accident

How to Appropriately Respond to a Car Accident

To ensure the safety of yourself and others. If you are involved in an accident, it is important to stay calm and assess the situation. If anyone is injured, call 911 immediately. Even if there are no obvious injuries, it is important to seek medical attention to be checked out for any hidden injuries.

Ensure Safety First:

The immediate priority after an accident is safety. If possible, move your vehicle to a safe location, turn on hazard lights, and check for injuries among yourself, passengers, and others involved. Call 911 for medical assistance if necessary.

Notify Law Enforcement:

Contact law enforcement as soon as possible. It's crucial to report the accident to the police as they will create an official accident report, which can be valuable for insurance claims and legal purposes later on.

Exchange Information:

Exchange contact and insurance information with the other parties involved in the accident. Gather names, phone numbers, license plate numbers, and insurance details. It would be ideal to be polite and cooperative during this process. Also, make sure to get information from any witnesses as well.

Document the Accident:

Take photos and videos of the accident scene, including vehicle damage, license plates, road conditions, and traffic signs. This visual evidence can be essential for insurance claims. Write down details such as where the accident took place, what the weather was like, etc.

Seek Medical Attention:

Even if you don't feel injured immediately, it's advisable to seek medical attention. Some injuries may not show symptoms right away, and a medical evaluation can help in documenting any injuries related to the accident.

Notify Your Insurance Company:

Report the accident to your insurance company as soon as possible. Provide them with all the necessary details, including the other driver's information and the accident report number.

Avoid Placing Fault:

While it's essential to cooperate with the authorities and share information, avoid admitting fault or making accusations towards anyone involved. Fault determination is often handled by the insurance companies and legal processes.

Contact an Attorney:

If the accident involves significant injuries or complex liability issues, consider consulting an attorney experienced in personal injury cases. They can provide guidance on your legal rights and potential claims.

Keep Records:

Maintain detailed records of all accident-related expenses, such as medical bills, repair costs, and any missed workdays due to injuries. This documentation will be crucial for insurance claims and potential lawsuits.

Follow Up with Insurance:

Stay in communication with your insurance company throughout the claims process. Cooperate with their investigations, provide requested documents promptly, and keep track of claim progress.

Additional Notes:

When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.

Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • CARQUEST
  • IATN (International Automotive Technicians' Network)
  • Jasper
  • Milford Area Chamber of Commerce
  • NFIB (National Federation of Independent Business)
  • TECH-NET
  • Car Care Aware

Testimonials

  • Great place for motorcycle inspections and repairs!
    , 20 July 2026

  • Excellent service, battery was changed out on my 2018 F-150. Professional, clean operation and courteous staff.
    , 30 March 2026

  • Always great service, great advice and a fair price. Definitely recommend these guys.
    , 15 December 2025

  • They are always helpful and accommodating! Great customer service!!
    , 09 September 2025

  • An actual honest place to get anything fixed with your car. The customer service is better than any dealership or vendor I have used. I have brought my car to Chris' over the past few years and they have always been upfront with costs, never try to sell me anything I don't need, and they have a very cute dog too! I spoke to an employee who works there and I asked, what the culture was like. He said "Chris' really take care of their employees." He said they were very good people and enjoyed working there. I highly recommend you give them a chance if you ever need anything. THANK YOU!
    , 28 February 2025

  • The team is the best in the business, fair pricing, excellent customer service, and do great work. I don’t have enough good things to say about Chris’ auto, HIGHLY RECOMMEND!!
    , 19 February 2025